Privacy notice
Last updated: 23 October 2026. Version 2.1.
1. Who we are
Structurell is the trading name of Developed With Style Limited, a company registered in England and Wales (company number 10176636). Our registered office is Hyde Park House, Cartwright Street, Hyde, SK14 4EH. We use this address for post only.
We are the controller of the personal data described in this notice. We are registered with the Information Commissioner's Office, registration number ZC276548.
For anything about your data, email compliance@structurell.com or write to us at the address above.
This notice covers:
- people who visit structurell.com;
- people we contact about our services;
- our clients' staff and contacts;
- people who sign up to our newsletter;
- people who use our Portal (portal.structurell.com) and our iOS and desktop apps.
Where a client uses Portal to hold data about their customers or contacts, the client is the controller of that data and we process it on their instructions. Their privacy notice applies to it, and our contract with them covers how we handle it.
2. What we collect and where it comes from
- From you: your name, job title, company, email address, phone number and anything you tell us when you contact us, sign up to our newsletter, become a client, or use Portal or our apps. For Portal and the apps we also collect your sign-in details and a record of activity in your account.
- Automatically: when you use our website, your IP address, browser and device type, the pages you visit and the site that referred you. Analytics cookies are set only if you agree to them (see our Cookies Policy).
- From public sources, for business prospecting: company names, directors' names and company details from Companies House, and the business contact details a company publishes on its own website (see section 4).
- From our clients: the names and work contact details of the staff we work with.
We do not collect special category data, such as health or ethnicity. We do not knowingly collect data about children, because our services are for businesses.
3. Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Legitimate interests (responding to people who contact us), or steps you have asked us to take before a contract |
| Delivering agency work, audits and Portal subscriptions to clients, and supporting their users | Contract with our client. For client staff, our legitimate interest in performing that contract |
| Running Portal and app accounts, including security and preventing misuse | Contract, and legitimate interests (keeping the service secure) |
| Invoicing, accounts and tax records | Legal obligation |
| Contacting businesses we think may benefit from our services (section 4) | Legitimate interests (direct marketing to businesses) |
| Sending our newsletter | Consent, which you can withdraw at any time with the unsubscribe link |
| Website analytics (Google Analytics) | Consent, given through our cookie banner |
| Keeping a list of people who have asked not to be contacted | Legitimate interests, and our legal obligation to respect objections |
| Establishing, exercising or defending legal claims | Legitimate interests |
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.
4. Business prospecting
We contact limited companies and LLPs whose websites and online stores we think we could help with. We do not email sole traders or partnerships.
- What we use: the company name, the name of a director or relevant contact, the company's website and a business email address.
- Where it comes from: Companies House (company and officer details) and the company's own website (its published contact details). We never buy contact lists.
- Why, and on what basis: our legitimate interest in telling businesses about services relevant to them. We have weighed this against your interests. We use business details only, we write about your company's own website, we send no more than an introduction and one follow-up, and we do not track whether our emails are opened.
- How long we keep it: if you don't reply or aren't interested, we delete your details within 12 months of our last contact. If you ask us not to contact you again, we keep only your name, email address, company and the date of your request on a do-not-contact list, so that we never contact you again by mistake.
- Your right to object: you can tell us to stop at any time by replying "no thanks" to any of our emails or by emailing compliance@structurell.com. We will stop straight away. This right is absolute, and we will not ask you why.
5. Portal and our apps
Portal and our apps hold the account details of the people who use them (name, email address, role, the organisation they belong to, and sign-in and activity records) so that we can provide the service.
Data that our clients add to Portal about their own customers and contacts belongs to them. We process it only to provide Portal, under a data processing agreement with the client.
Some Portal features use artificial intelligence. When those features run, whether a user starts them or they run as part of a workflow an organisation has set up, the relevant text is sent to our AI provider, OpenAI, to produce a result. OpenAI does not use data sent through its API to train its models.
6. Who we share it with
We use service providers to run our business. They act on our instructions, under contracts that protect your data. The full list, what each provider does and where it holds data, is on Our service providers.
We also share data with our professional advisers, such as our accountants and lawyers, and with authorities where the law requires it. If we sell or restructure the business, data may pass to the new owner, who would be bound by this notice.
Transfers outside the UK. Where a provider handles data outside the UK, we rely on one of these safeguards:
- UK adequacy regulations, for the EU;
- the UK–US Data Bridge, for US providers certified under it;
- otherwise, the International Data Transfer Agreement or the UK Addendum in the provider's contract.
Ask us if you would like details for a particular provider.
7. How long we keep it
| Data | How long we keep it |
|---|---|
| Enquiries that don't become work | 2 years from our last contact |
| Prospecting data | Up to 12 months after our last contact (section 4) |
| Do-not-contact list | For as long as we carry out direct marketing |
| Client contracts, project records and invoices | 6 years after the contract ends (limitation and tax rules) |
| Portal and app accounts | For the life of the subscription, then deleted within 90 days. Backups expire within a further 30 days |
| Newsletter | Until you unsubscribe |
| Website analytics | 14 months |
8. Your rights
You have the right to:
- access your data;
- have it corrected or erased;
- restrict how we use it, or object to how we use it;
- receive it in a portable form.
Where we rely on your consent, you can withdraw it at any time. You can object to direct marketing at any time, and we will stop.
To use any of these rights, email compliance@structurell.com. We reply within one month. We don't charge, unless a request is manifestly unfounded or excessive.
If you're unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
9. Security
Our servers and databases are in London. Access is restricted to named accounts and logged, connections are encrypted, and every Portal user has their own sign-in. If a breach affects you, we will tell you and the ICO where the law requires it.
10. Changes to this notice
We update this notice when what we do changes. The date at the top shows the current version.